TECHNICAL SUPPORT


Technical Support



Riseware Research Technical Support is dedicated to providing timely, thorough, and efficient resolutions for customer installation and other operational issues directly related to Riseware Research software products.

Technical Support Services Policies



"Response Time" is defined as the length of time between when a request is received and logged by Riseware Research's Technical Support Services, and when an Riseware Research technician contacts or responds to the customer. Although we cannot always guarantee response times, a combination of incident severity or urgency level is used in part to prioritize incidents. Riseware Research Support Services endeavor always to respond to customer inquiries in a timely and efficient manner. In general, Riseware Research Technical Services will reply to you within 2 business days.

Please ensure that you provide the following information when reporting an incident with Riseware Research Support staff:
  • Product Serial Number
  • Your Name and applicable contact information (phone number or email address)
  • Company Name (if applicable)
  • Technical details about your computer
  • A complete description of the problem, issue, or error message

Support Options reflect Riseware Research's current Support Policies and do not constitute a warranty for support. Your agreement with Riseware Research for the use of your Riseware Research product or products is governed by the end user license agreement accompanying the purchased product. Riseware Research reserves the right at any time to change its Support Options and Policies without notice to the end user.


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